ADM-261 EXAM PASS4SURE - ADM-261 RELIABLE TEST SIMULATOR

ADM-261 Exam Pass4sure - ADM-261 Reliable Test Simulator

ADM-261 Exam Pass4sure - ADM-261 Reliable Test Simulator

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Passing a ADM-261 certification exam is very hard. It gives the exam candidates a tough time as it requires the most updated information and hands-on experience on the contents of the syllabus. iPassleader's ADM-261 brain dumps make your preparation easier. They provide you authentic and verified information and the most relevant set of questions and answers that will help you attain success in your ADM-261 Exam.

Salesforce ADM-261: Service Cloud Administration Exam is a certification exam offered by Salesforce for those who want to demonstrate their expertise in administering Salesforce Service Cloud. ADM-261 Exam is designed to test the candidate's knowledge and skills in handling various aspects of Service Cloud, including case management, knowledge management, integration, and automation.

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Salesforce ADM-261 Desktop-Based Practice Exam Software

Best practice indicates that people who have passed the ADM-261 exam would not pass the exam without the help of the ADM-261 study materials. So the study materials will be very important for all people. If you also want to pass the exam and get the related certification in a short, the good study materials are the best choice for you. Now we are going to make an introduction about the ADM-261 Study Materials from our company for you. We sincerely hope that our study materials will help you achieve your dream.

The Salesforce ADM-261 exam is designed for Salesforce professionals who are responsible for administering and configuring the Service Cloud. These professionals are typically responsible for configuring and managing the Service Cloud, including implementing and configuring the features and functions of the Service Cloud, setting up and managing case management, and creating and managing communities. ADM-261 exam is also suitable for professionals who are responsible for designing and implementing solutions for Service Cloud customers.

The Salesforce ADM-261 Exam covers various topics related to Service Cloud administration, including managing cases, configuring Service Cloud console, setting up Entitlements and Milestones, configuring Knowledge, managing Communities, and managing Service Cloud analytics. ADM-261 exam also covers topics related to data management, including data quality, data security, and data migration.

Salesforce Service Cloud Administration Sample Questions (Q222-Q227):

NEW QUESTION # 222
A contact center manager wants to measure the impact of a new customer care program. What can be used to measure an increase in customer satisfaction? Choose 2 answers.

  • A. Service level agreement
  • B. Average handle time
  • C. First call resolution
  • D. Customer satisfaction survey

Answer: C,D


NEW QUESTION # 223
Universal Containers (UC) is developing a strategy for supporting customers on social media sites. UC's requirements include the ability to: * Monitor Facebook fan page for new posts and comments from customers
* Link new posts and comments to an existing customer record * Respond to posts from the existing Salesforce Console for Service * Create and link social personas to contacts What should a consultant recommend to meet these requirements?

  • A. Create a Lightning Platform app for Facebook monitoring.
  • B. Integrate Facebook to its existing Customer Community.
  • C. Enable Social Customer Service.
  • D. Enable Salesforce social profile on contacts.

Answer: D


NEW QUESTION # 224
Universal Containers wants to provide a more consistent service experience to its customers and is evaluating the Service Cloud macro feature.
Which three configurations must be made? Choose 3 answers

  • A. Publisher Actions used in the macros must be on the page layout.
  • B. The Run Macros Action must be on the page layout.
  • C. The Macros widget or utility must be added to the console.
  • D. Users must use Lightning Experience.
  • E. The Run Macros Permission must be granted to users.

Answer: A,D,E


NEW QUESTION # 225
Which Service Cloud tool requires the least agent involvement to resolve a customer issue?

  • A. Live Agent
  • B. SalesforceKnowledge
  • C. Open CTI
  • D. Salesforce for Twitter

Answer: B


NEW QUESTION # 226
A contact center manager wants to measure improvements to operations after the implementation of a new workforce management system.
A contact center manager wants to measure improvements to operations after the implementation of a new workforce management system.
Which two metrics can be used to assess the success of the new workforce management system? Choose 2 answers

  • A. Quality monitoring score
  • B. Number of calls offered
  • C. Schedule adherence
  • D. Agent utilization

Answer: C,D


NEW QUESTION # 227
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